At Diablo K2, customer satisfaction is important to us. We aim to provide high-quality products and a smooth shopping experience. Please read our refund and returns policy carefully before placing an order.
Returns
Due to the nature of our products, returns are only accepted for items that arrive damaged, defective, or incorrect.
If you receive a product that is damaged during shipping or incorrect, please contact us within 48 hours of receiving your order. Our team will review the issue and provide a suitable resolution.
To request a return, please provide:
- Your order number
- Clear photos of the product and packaging
- A brief description of the issue
Products must remain unused and in their original packaging to qualify for a return review.
Refunds
Once your return request is reviewed and approved, we will notify you of the decision.
If approved, your refund will be processed within 5–10 business days using the original payment method where possible.
Please note:
- Shipping fees are non-refundable unless the issue was caused by our error.
- Refund processing times may vary depending on your bank or payment provider.
Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped. Once an order has been shipped, it can no longer be canceled.
If you need to cancel an order, please contact our support team immediately.
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
- Opened products
- Used items
- Products damaged due to misuse
- Items returned without prior approval
Shipping Issues
If your order is lost or delayed during shipping, please contact us and we will assist in resolving the issue with the carrier.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact our support team.
Email: contact@diablok2spray.store
Website: Official Diablo K2 website
Our team is available to assist you and ensure your experience with Diablo K2 is smooth and satisfactory.